Your Questions Answered

Do you have yoga mats in the studio I can borrow for my class?

YES!

We have yoga mats and all the props you may need for your class available in studio​ for no extra cost, including, bolsters, blankets, blocks, eye pillows, straps and massage balls. However if you do have a yoga mat of your own, we encourage you to use it.​

Do you have PREGNANCY friendly classes?

YES!

New to yoga;

If you are new to yoga, start with a gentle class like Mobility, Stretch & Release, Restore or Slow Flow. It is a good idea to let your instructor know that you have not done yoga before. They should be able to help you start off gently.

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If you did yoga before pregnancy;

If you have been doing yoga for a while, it is fine to carry on during pregnancy.

Please tell your yoga teacher that you are pregnant. They can show you how to change the postures to suit your stage of pregnancy. Stick to what you find comfortable and focus on improving your yoga technique while you are pregnant. Avoid any new or advanced postures.

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Always listen to your body, don't push yourself and stop if it hurts.

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Bookings & Cancellation Policy

• Bookings are not compulsory but are strongly recommended for peak class times to avoid disappointment.

• Bookings can only be made via our online booking system at www.gnarabupyogastudio.com.au/yoga or through the Momence app.

• If online booking isn't an option, bookings can be made by phone, but require full name, email, phone number, and payment.

• Only book a class (including the waitlist) if you are 100% committed to attending.

• Cancel bookings as soon as possible if you can't attend to free up space for others.

• Cancellations must be made at least 1hr before the class to avoid a Late Cancel Fee.

• Classes can be booked up to 12 weeks in advance.

• Unfortunately if you fail to attend or cancel at least 1hr prior, you will forfeit the class credit or payment.

• Cancellations can be made via the Momence app or online by logging into your Momence account here www.momence.com​​

Refund Policy

Class Cancellation;

• Cancellations are refunded to the membership used to purchase or provided as studio credit valid for 12 months.

• If you fail to attend or cancel less than 1hr prior to class, you forfeit the class credit or payment.​

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Event & Workshop Cancellation;

We understand that plans may change, and we strive to accommodate our clients as best we can. You may cancel your reservation for studio credit up until 24 hours prior to the scheduled event or workshop. However, please note that no refunds will be provided for cancellations made within 24 hours of the scheduled time. We appreciate your understanding and look forward to serving you in the future.

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If you wish to cancel a booking you must do so via the Momence app, by logging in to your Momence account via the web browser www.momence.com. Further instructions on how to cancel can be found HERE

How do I cancel my booking?

From mobile, login to the app. You should immediately see your upcoming classes. Use the red cancel button.

From your desktop, login to your account. You should immediately see your upcoming classes. Use this dropdown to find the cancel button.

Reference: https://help.momence.com/en/articles/8429770-cancel-out-of-a-class-as-a-customer-from-mobile-or-desktop​

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How to Refer A Friend & Earn Rewards

We know how special it is to share your yoga journey with friends, so we’ve updated our Bring a Friend program to offer you both instant rewards:

✨ Your Friend Gets: $10 off their first visit (New Students Only!)
✨ You Get: $5 studio credit to use on any studio offering or product!

And the best part? There’s no limit to how many friends you can bring along—keep spreading the good vibes and enjoy the rewards! ☀️

Login to your Momence account here: https://momence.com/sign-in head to Refer and Earn at the bottom of your dashboard on the left-hand side to get your personal referral link to send to all your friends and family - they must book their first class using your unique link!

You can also find your personal referral link in the updated Momence app. Just click the Gnarabup Yoga Studio logo then click the Refer & Earn button at the top - it's that easy!​

Studio Procedures, Policies & Etiquette

• Please arrive early: We recommend arriving 5-10 minutes before class to sign in and set up your mat. If running late, quietly find a spot at the back of the room to minimise disruption. Doors may be locked after class starts, and late entry may not be permitted.

• Sign-In: All students must sign in at reception before class begins.

• Opening Hours: The studio opens 10 minutes before and closes 10 minutes after each class.

• Personal Belongings: Place phones and personal items on the shelves in the student cupboard to the right of the front door.

• Mat Placement: Spaces are limited to ensure safety and comfort. Please use the designated markers on the floor for mat placement. Align the top/middle of your mat with a gold love heart 💛​​

Membership Terms & Conditions

1. Fortnightly Membership

   • Fortnightly auto-pay arrangement of $84 for unlimited yoga & pilates classes.

   • Auto-renewal every 14 days, no refunds or transfers.

   • Pauses available after the first renewal (28 days) for up to 2 months.

   • Cancel anytime after first renewal (28 days).

   • Early cancellation fee of $30 applies if terminated within the first 3 months.

2. Monthly Membership

   • Monthly auto-pay arrangement of $84 for access to 4 yoga or pilates classes.

   • Auto-renewal every 4 weeks, no refunds or transfers.

   • Unused classes will roll over to the next month only.

   • Pauses available after the first renewal for up to 2 months.

   • Cancel anytime, however early cancellation fee of $30 applies if terminated within the first 3 months.

3. INTRO OFFER

   • $75 for 21 Days Unlimited Yoga.

   • Can only be purchased once.

   • Expires 21 days from first use.

   • Strictly no suspensions, extensions, or transfers.

   • NEW STUDENTS in the Margaret River/Augusta Shire ONLY.

4. 10 Class Pass

   • Valid for 6 months from first use.

   • No suspensions or extensions.

5. 5 Class Pass

   • Valid for 6 months from first use.

   • No suspensions or extensions.

6. Holiday Pass - 1 Week Unlimited

   • Unlimited classes for 7 days.

   • Activates on date of first class.

   • No suspensions or extensions, not transferable.

7. Casual Class / Drop In

   • Valid for 1 class.

   • Expires 12 months from purchase date.​

Fortnightly Membership Terms & Conditions

1. Membership Overview

   • Fortnightly Direct-Debit: $84

   • Access to unlimited classes on the regular schedule (excludes sound baths)

   • Memberships can be purchased at any time and commence on the date of first use.

   • Membership auto-renews every 14 days until cancelled.

   • No refunds or transfers are available after payment has been processed.

2. Cancellation and Pause Policy

   • Memberships can be cancelled or paused anytime after the first renewal.

   • A $30 fee applies for cancellations within the first 3 months of activation.

   • For cancellations, holds, or changes to memberships, members must provide at least 3 days' written notice via email to gnarabupyogastudio@gmail.com.

   • Membership holds are available for up to 2 months but only after the first renewal period (28 days).

   • Holds must be requested by email to gnarabupyogastudio@gmail.com.

3. Payment Terms

   • The first fortnightly payment of $84 is required at sign-up and is non-refundable and non-transferable.

   • Payments must be made using a valid credit/debit card.

   • Membership fees will be auto-drafted every 14 days from the first visit date.

   • Members are responsible for ensuring sufficient funds are available for auto-debits. Insufficient funds or returned payments will incur a $15 fee, and access to the studio will be restricted until the balance is settled.

4. Early Termination

   • Membership termination within the first 3 months will incur a $30 fee, which will be auto-drafted.

   • Cancellation requests after the initial 3-month period are free of charge with the required 3-day notice.

5. Failure of Payment

   • Failed payments will result in the suspension of membership privileges until resolved.

   • Gnarabup Yoga Studio retains the right to charge members for any penalties incurred due to insufficient funds.

6. Communication and Confirmation

   • Members must ensure they receive confirmation of membership changes via email from Gnarabup Yoga Studio.

   • It is the member’s responsibility to follow up if a confirmation email is not received.

   • Gnarabup Yoga Studio is not responsible for miscommunications or failure to act on unconfirmed requests.

7. Miscellaneous

   • Prices are subject to change at any time, however a minimum 1 months notice will be given.

   • Gnarabup Yoga Studio reserves the right to terminate memberships at its discretion.

Member Agreement

• I understand and agree to the above terms and conditions.

• I acknowledge that my membership is a commitment and cannot be cancelled within the first 28 days of activation.

• I understand that a $30 cancellation fee applies for early exits within the first 3 months.

• I understand the need to provide at least 3 days' written notice for any membership changes.

• I understand that a $15 fee applies to any declined or late payments.

• I acknowledge that prices may change at any time.

By signing up, you confirm that you have read, understood, and agreed to these terms and conditions.