Last updated: 18 October 2026

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Welcome to Gnarabup Yoga & Pilates, our little movement community by the sea.

We're here to make movement accessible, enjoyable and genuinely supportive. These Terms & Conditions help keep things fair, transparent and running smoothly for everyone who shares our space.

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By purchasing a class, pass, membership or experience with Gnarabup Yoga & Pilates, you agree to the applicable terms outlined below and any additional conditions disclosed at the time of purchase.

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1. General Information

Gnarabup Yoga & Pilates operates from Unit 59, 1 Resort Place, Gnarabup, Western Australia.

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Our services include Yoga, Mat Pilates, Reformer Pilates, MELT experiences, workshops, events and other wellbeing offerings.

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All bookings, memberships and payments are managed through our booking platform, Momence, unless otherwise stated.

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For enquiries, please contact gnarabupyogastudio@gmail.com.

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2. Bookings & Class Attendance

• All classes must be booked in advance through our online booking system.

• Bookings are subject to availability and class capacity.

• Please arrive on time. We recommend arriving at least 10 minutes early for your first visit.

• Late arrivals may be refused entry where participation would be unsafe or disruptive.

• Classes, teachers and timetables may change from time to time.

• If we cancel a class, any credit used will be returned to your account or an appropriate alternative remedy provided.

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We keep our classes intentionally small to offer personal attention and a quality experience for everyone.

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3. Cancellation & No-Show Policy

We understand that life happens and plans change. Our cancellation policy helps us manage limited spaces fairly and allows other students the opportunity to attend.

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A minimum of 4 hours' notice is required to cancel a class without penalty.

Late cancellation fees $10. No-show fees $15.

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Bookings must be cancelled through Momence before the cancellation deadline.

Fees may apply to members and pass holders according to their booking conditions. Casual bookings and class-pack bookings will also result in the loss of a class credit where specified at purchase.

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Fees will not be charged where prohibited by law. Exceptional circumstances may be considered at the studio's discretion.

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Classes scheduled for 6:00am may be cancelled by the studio if no bookings have been received by 8:00pm the evening before.

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4. Memberships & Direct Debit

Our recurring memberships are designed to help you create a sustainable movement routine, with options for Yoga, Mat Pilates, Reformer Pilates or a combination.

• Membership pricing, class entitlements and billing frequency are displayed before purchase.

• Memberships renew automatically according to their individual agreements until cancelled.

• Memberships may be paused or cancelled after the first renewal, subject to the applicable membership agreement and statutory cancellation rights.

• We request at least 3 days' written notice for standard membership cancellations, pauses or changes.

• A $30 early cancellation fee may apply during the first three months, only where disclosed in the agreement and permitted by law.

• Membership credits and rollover allowances vary according to the membership purchased.

• Unused rollover credits are available only within the stated rollover period and subject to the membership remaining active.

• Memberships are non-transferable unless otherwise agreed in writing.

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Your cooling-off rights:

In accordance with the WA Fitness Industry Code of Practice, fitness membership agreements include a minimum seven-day cooling-off period. Members may cancel during this period by providing written notice.

 

Cancelling your membership:

Email gnarabupyogastudio@gmail.com with your cancellation request. No special form or in-person visit is required.

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We will acknowledge your cancellation in writing within seven days, confirm any final payment and advise your effective cancellation date. Any linked direct debit arrangement will be cancelled when your membership ends.

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5. Class Packs, Intro Offers & Casual Visits

Class packs and introductory offers are valid for the period displayed at purchase.

• Expiry dates commence according to the specific offer conditions.

• Standard prepaid 10-class packs are valid for six months unless otherwise specified.

• Monthly four-class memberships renew every 28 days, with eligible unused credits rolling into the following billing period only.

• Introductory offers are available to eligible new students only and may include daily booking limits.

• Holiday passes, promotional offers and special packages may have different validity periods and restrictions.

• Credits cannot be shared, transferred or exchanged for cash.

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We encourage students to choose a pass or membership that realistically suits their routine.

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6. Payments, Refunds & Price Changes

All prices are displayed in Australian dollars and include GST where applicable.

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Payments are processed securely through Momence and its payment providers.

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Recurring payments are collected according to the membership agreement accepted at purchase. Failed payments may result in temporary suspension of booking privileges until the account is brought up to date.

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Unused classes, change-of-mind purchases and missed bookings are generally not refundable outside the applicable cancellation terms.

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However, nothing in these Terms & Conditions excludes or limits your rights under Australian Consumer Law, including your entitlement to a refund or other remedy where required.

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We may review our prices from time to time. New prices will be disclosed before purchase. Existing membership rates will only change in accordance with the member's agreement, any required notice and applicable law.

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7. Health, Safety & Personal Responsibility

We want everyone to feel confident, supported and safe while moving with us.

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By participating in our classes or experiences, you acknowledge that physical activity involves inherent risks, including muscle soreness, strain or injury.

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We ask that you:

• Inform your teacher of any relevant injuries, medical conditions, pregnancy or physical limitations before class.

• Seek appropriate medical advice where necessary before beginning or returning to exercise.

• Move within your capabilities and follow your teacher's safety instructions.

• Stop and notify your teacher if you experience pain, dizziness or unusual discomfort.

• Use studio equipment appropriately and follow any class-specific instructions.

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Our teachers provide movement instruction and general wellbeing guidance. Classes are not a substitute for individual medical diagnosis or treatment.

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We take reasonable steps to provide a safe environment and deliver services with due care and skill. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability under Australian Consumer Law.

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8. Studio Etiquette & Equipment

Our studio is a shared space. We ask everyone to help keep it welcoming, respectful and comfortable.

• Treat teachers, fellow students and staff with kindness and respect.

• Please silence your phone during classes.

• Wear appropriate clothing that allows comfortable movement.

• Grip socks are compulsory for all Reformer Pilates classes.

• Mats and props are provided for Yoga and Mat Pilates.

• Follow instructions when using reformers, infrared heating or other studio equipment.

• Respect the personal space, privacy and experience of others.

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We reserve the right to refuse or discontinue participation where behaviour is unsafe, discriminatory, threatening or seriously disruptive, subject to applicable law.

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9. Infrared Heated Classes

Selected classes use infrared heating, generally between 20°C and 24°C depending on the class.

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Please hydrate appropriately, listen to your body and notify your teacher if you feel unwell or have concerns about exercising in a heated environment.

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Participants with relevant health concerns should seek medical guidance before attending heated sessions.

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10. Workshops, Events & Special Experiences

Workshops, retreats, MELT experiences, ceremonies and special events may have separate booking conditions, cancellation deadlines, minimum attendance requirements and refund policies.

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These will be communicated at the time of booking.

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Where an event is cancelled by Gnarabup Yoga & Pilates, we will offer an appropriate refund, credit or alternative arrangement in accordance with Australian Consumer Law.

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11. Minors & Participation

Participants under 18 require consent from a parent or legal guardian where applicable.

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Any fitness membership agreement entered into by a minor must be signed and dated by their parent or guardian in accordance with the WA Fitness Industry Code of Practice.

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Children may only attend classes or studio activities where expressly permitted and appropriate supervision arrangements are in place.

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12. Personal Belongings

Please take reasonable care of personal belongings while visiting the studio.

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Gnarabup Yoga & Pilates is not responsible for loss, theft or damage to personal property except where responsibility arises under applicable law.

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13. Privacy & Personal Information

We collect personal information reasonably necessary to manage bookings, memberships, payments, studio communications and safe participation.

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This may include contact details, booking history and relevant health information voluntarily provided by students.

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Information is handled with care and may be processed by trusted service providers, including Momence, for the delivery of our services.

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We do not sell student personal information.

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Students may contact us to request access to or correction of their personal information.

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Further details about how personal information is collected, used, stored and disclosed are available in our Privacy Policy.

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14. Photography, Video & Marketing

From time to time, we may capture photographs or videos during studio activities, classes and events.

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We respect your privacy and will seek appropriate permission before using identifiable images of students for promotional purposes.

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Please let our team know if you prefer not to appear in photographs or videos.

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15. Website Content & Intellectual Property

All original content on this website, including text, branding, photographs, graphics and other creative materials, belongs to Gnarabup Yoga & Pilates or is used with permission.

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Content must not be reproduced or used commercially without prior written consent, except where permitted by law.

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Information on this website is provided for general information and may be updated from time to time.

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16. Changes to These Terms

We may update these website Terms & Conditions to reflect changes to our services, operations or legal requirements.

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The latest version will be available on our website.

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Changes to an existing membership agreement will be handled separately, with the member's consent where required by law.

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17. Questions, Feedback & Complaints

We genuinely care about your experience and want to hear from you if something doesn't feel right.

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For questions, concerns, cancellation requests or formal complaints, please contact:

Gnarabup Yoga & Pilates

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Unit 59, 1 Resort Place, Gnarabup WA

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Email: gnarabupyogastudio@gmail.com

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We will acknowledge complaints in writing and make reasonable efforts to resolve them promptly and fairly.

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These Terms & Conditions are governed by the applicable laws of Western Australia and Australia.

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Nothing in these terms limits any rights or remedies available under Australian Consumer Law or the WA Fitness Industry Code of Practice.

 

Thanks for being part of our little community by the sea.

Pete & Carley x

Last Updated: 6/03/2025

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At Gnarabup Yoga Studio, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.

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1. Information We Collect

We may collect personal information, including your name, email, phone number, and payment details when you:

a. Sign up for classes, memberships, or events

b. Subscribe to our newsletter

c. Contact us via email, phone, or social media

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2. How We Use Your Information

Your information is used to:

a. Process bookings and payments

b. Communicate important updates about classes, schedules, and offers

c. Improve our services and customer experience

d. Ensure a safe and welcoming environment for all students

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3. Data Protection & Security

a. We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. Payments are securely processed through trusted third-party providers.

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4. Sharing Your Information

a. We do not sell or rent your personal information. We may share necessary details with:

b. Payment processors for secure transactions

Third-party service providers that help manage our website, bookings, or communications (under strict confidentiality agreements)

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5. Your Rights & Choices

You can:

a. Update or request deletion of your personal information by contacting us

b. Unsubscribe from marketing emails or texts at any time

c. Request a copy of the data we hold about you

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6. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website with the updated date.

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7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: gnarabupyogastudio@gmail.com