New Cancellation Policy – Supporting Each Other On & Off the Mat 🧡

Lately, our little studio by the sea has been buzzing—classes are filling up, our teachers are shining, and there’s an unmistakable energy in the air. We’re so grateful to witness this growing community and all the movement and connection you bring to the space.

But with fuller classes come longer waitlists—and we’ve noticed more and more students missing out on their favourite sessions because of late cancellations and no-shows.

It’s a bit heartbreaking, really—especially when we see an empty mat that could’ve been someone else’s moment to reset.

To help everyone get the most out of their practice, we’re making a small (but important) change starting Monday August 4th:

New Late Cancellation & No-Show Policy

👉 If you cancel within 2 hours of your class start time or don’t show up, the following will apply:

• Class Pass holders will forfeit their class credit

• Members (include all unlimited members, intro offers, direct debit, and holiday passes) will be charged a $15 no-show/late cancel fee

These fees will be automatically charged to the credit card on file or deducted from your class pass.

Cancellations must be made online or through the Momence app—we won’t be able to accept cancellations via email or phone. If you’re unsure how to do this, please see our FAQ’s web page HERE.

💛 Grace Period:We understand change takes time, so we’ll be offering a gentle grace period until Monday August 4th. You’ll still receive notifications if you late-cancel or no-show in the next week and a half—but you won’t be charged until the policy officially kicks in.

💡 Hot tip: If you think your plans might change, cancel early to avoid the fee—and you can always rebook if things shift again.

We know life is full, and things pop up. Please know this isn’t about being strict—it’s about being fair. It’s about honouring each other’s time, your teachers’ dedication, and the shared intention that keeps this space so special.

Thank you for helping us keep the studio welcoming, flowing, and full of care.

With warmth and appreciation,

Carley & The Gnarabup Yoga Crew x